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 Middleware Features Benefits Support |
| Customer
Training |
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| Get your people up to speed fast. | ||
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| Once Middleware Solutions is in place, we'll assist you in learning what you need to know to help maximize results for your lab. Our three–phase approach to training is an effective combination of hands–on learning, software demonstrations, and questions and answers, designed so that you understand how to get what you need to control your lab. | ||
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| Three distinct phases make the training process easy and effective for you and your staff. | ||
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| 1. Consultation Overview A Strong Start After you receive the User's Guide for Instrument Manager, we'll provide an application overview via telephone conference. Ask any questions you have, and we'll find answers. |
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| 2. Middleware Base Training: Comprehensive Training for Laboratory Managers and Operators We come to you so that you can train in your own unique environment, your lab. In just 2 – 3 days of hands–on training, your staff will not only be comfortable with Middleware Solutions, they'll be on their way to increased productivity, efficiency, and performance. |
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| 3. Middleware Rules Writing: Advanced Operator Training After two days at the Roche Education Center in Indianapolis, your people will have the tools to write the rules that can fine–tune Middleware Solutions to deliver results tailored to the needs of your lab and your lab's customers. |
