Remote Diagnotics

Remote Diagnostics reduces downtime in no time

An innovative service from Roche diagnostics, Remote Diagnostics uses the latest technology to remotely and proactively access and troubleshoot hardware and reagent problems, minimizing the frustrations you face in your lab.

Efficiently reducing time and travel constraints, Remote Diagnostics service personnel can

• Gather instrument data electronically via a dedicated phone line.
• Monitor performance data.
• Identify and respond to existing and potential problems quickly and easily.

The result: reduced downtime, less trial-and-error troubleshooting, and increased productivity.

Remote Diagnostics is a service available to labs that use any of the following

• MODULAR Systems
• COBAS Integra^® Systems
• cobas^® 6000 analyzer series with cobas link data station
• Data Innovations INSTRUMENT MANAGER™
• cobas b 221 system, OMNILINK™ software and Axeda^® DRM

Remote Diagnostics: reliable service in minutes, not hours

Simplifies problem solving

• Technical Support Specialists can view information in real time, which eliminates time-consuming data collection and transmission by the laboratory technologist.
• Screen-sharing provides a fast, accurate review of alarms and data for speedy resolution of performance issues.

Maximizes efficiency, minimizes costs

• The system is always in place so you get prompt service 24 hours a day-reducing downtime, unscheduled visits, and overtime charges.
• Operator questions about configuration, maintenance, calibration, or QC can be answered quickly using the screen-sharing function.
• Service representatives can proactively diagnose problems and arrive on-site with parts in hand to get equipment up and running as quickly as possible.

Guarantees secure data transferal

• Using the latest encryption technology, the system securely transfers data from your lab.
• Your lab key operator authorizes the screen-sharing function for each session and can supervise it on-site.

For more information, contact your Roche Diagnostics Account Manager, the Roche Technical Support Center at 1-800-428-2336, or click here to complete an online information request.